Group Policy

Thank you for considering us for your event. We are delighted to assist in creating a memorable experience for you and your guests.

• Our Events Department manages all event bookings and enquiries across Ebb & Flow Group venues.
• To ensure our policies remain current and relevant, Ebb & Flow Group reserves the right to update these Terms & Conditions from time to time. We encourage you to check with our Events Department for the latest information.
• During selected peak and festive periods, a seasonal surcharge of 20% may apply. Applicable dates will be communicated in writing at the time of enquiry or booking.
• To help us provide the best possible experience, we recommend booking at least 4 weeks in advance for events of up to 30 guests. For events exceeding 30 guests, we recommend booking at least 2 months in advance.
• Guests are kindly requested to take reasonable care of the venue and its facilities. Any damage to venue property may incur repair or replacement charges, which will be assessed by Ebb & Flow Group. Additional cleaning charges may apply in exceptional circumstances where extensive cleaning is required. Any such charges will be assessed on a case-by-case basis.
• We warmly welcome opportunities for strategic collaborations and partnerships.
• Our Events Department operates Monday to Friday, 10:00am to 7:00pm, and is closed on weekends and public holidays. During busy periods, kindly allow 3–5 working days for a response.
• All bookings are subject to venue availability and are confirmed on a first-come, first-served basis.
• By confirming a booking and/or event arrangement in writing with a representative of Ebb & Flow Group, you acknowledge and agree to these Terms & Conditions.

We understand that some occasions call for a special bottle and are pleased to accommodate external wines and spirits, subject to the following guidelines:

• Corkage rates vary by venue and event format.
• Corkage charges are calculated according to bottle volume.
• Wine corkage is typically charged between $50–$100++ per 750ml bottle (or equivalent volume).
• A maximum of 10 wine bottles may be brought per event.
• Spirits corkage is typically charged between $150–$200++ per 700ml bottle (or equivalent volume).
• A maximum of 5 spirits bottles may be brought per event.
• Your Events representative will be happy to advise on the applicable corkage rates for your chosen venue.

To ensure a smooth and enjoyable dining experience for all guests:

• All dietary requirements and final main course selections should be confirmed at least 14 days prior to the event.
• After this date, our culinary team will proceed with final preparations, and we may be unable to accommodate further menu changes or dietary requests.

To secure your booking and facilitate event preparations:

• We operate a cashless payment system and accept credit/debit cards and bank transfers.
• All prices are quoted in Singapore Dollars (SGD) and are subject to prevailing Goods & Services Tax (GST) and Service Charge.
• A 50% deposit is required upon confirmation of the event, regardless of group size or minimum spend commitment.
• The deposit should be received no later than 14 days before the event date.
• The remaining balance is payable on the day of the event.
• Guests are welcome to make full payment in advance if preferred.
• For private room bookings confirmed less than 7 days before the event date, a 20% surcharge may apply to accommodate additional staffing and event preparations. Any third-party vendor charges required for the event will be charged separately.
• Should the final spend fall below the agreed minimum spend, the difference will be charged as part of the final balance. This amount is non-transferable and cannot be converted into credits for future use.
• Any local or international bank transaction fees shall be borne by the payer.
• Payments are to be made according to the dates stated on the invoice. Failure to meet payment deadlines may affect the confirmation and execution of the booking.

We understand that plans can occasionally change. Should you need to cancel your event, the following terms will apply:

• For cancellations made less than 4 weeks before the event date:
  • 50% of the agreed minimum spend will be payable.
  • Any deposit received will be retained and applied towards the cancellation fee.
• In the unlikely event that the Club is required to postpone or cancel an event due to unforeseen circumstances, force majeure, accidents, emergencies, or circumstances beyond our reasonable control, we will either:
  • Provide a full refund of all monies received; or
  • Work with you to arrange an alternative event date, subject to availability.

We appreciate your understanding and look forward to welcoming you and your guests.